Shipping & Returns
Q: What are your shipping options?
A: We offer shipping through USPS for all orders. Additionally, we provide free shipping for U.S. orders over $100.
Q: How much is the shipping cost for orders under $100?
A: For orders under $100, a shipping fee will apply. The exact amount will be calculated at checkout based on your location and preference of shipping speed.
Q: Do you offer international shipping?
A: Yes.
Q: How long does it take to process and ship an order?
A: Orders are typically processed within 1-2 business days. Once processed, standard shipping times apply. You will receive a confirmation email with tracking information once your order has been shipped.
Q: Is there an option for expedited shipping?
A: Yes, you will see shipping options to choose from during checkout.
Q: Do you provide tracking information for orders?
A: Yes, we provide tracking information for all shipped orders. You will receive an email with tracking details once your order is on its way.
Q: What is your return policy?
A: We accept returns within 30 days of the delivery date. To initiate a return, please contact us at contact@layaligoodsco.com to obtain a return authorization.
Q: Is there a cost for returning items?
A: Yes, customers are responsible for the shipping costs associated with returns. The original shipping cost, if any, is non-refundable.
Q: How do I qualify for free returns?
A: Unfortunately, we do not offer free returns at this time. Customers are responsible for the return shipping costs, even if the original order qualified for free shipping.
Q: What if my item is damaged or defective?
A: In the event that you receive a damaged or defective item, please contact us immediately. We will provide instructions on how to return the item at our expense or arrange for a replacement.
Q: Can I exchange an item?
A: We currently do not offer direct exchanges. If you wish to exchange an item, please initiate a return as outlined in our return policy and place a new order for the desired item.
Q: Where can I get more information or assistance?
A: For more information or assistance, please email contact@layaligoodsco.com. We're here to help!